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Support

Get help withthe right product and workflow

Pick the product and the kind of problem, then describe what happened. The more exact the description, the fewer rounds it takes.

Open a support caseCheck before you write

Send the context

What you were doing, what you expected and what happened instead carry most of a useful report, plus when it happened and where.

Which product

We never ask for a password, card or bank details, or an API key. If a message asks for one in our name, it is not from us.

We keep what you send and how you found us, such as the campaign or the site that sent you, to reply and follow up. Read the privacy policy.

[01]

Before you write

If it is known,skip the write-up

A quick check saves a round trip. Then send it, and the case keeps everything together.

Check 01

Sign out and back in

It clears most stale sessions, and if it does not, that is worth saying in the case.

Check 02

Note the load ID and the time

The load, the time with its time zone, and the last thing you clicked before it went wrong.

Check 03

Then send it once

One case per problem. Replies stay on the same thread, so nothing is retold.

[02]

Attachments

What to send,and what to take out

This form takes no files. Reply to the confirmation email and attach the file there, after redacting anything private.

Accepted formats

Up to 10 MB each

PDF
A reply to the confirmation email
PNG
A reply to the confirmation email
JPG
A reply to the confirmation email
CSV
A reply to the confirmation email
TXT
A reply to the confirmation email

Redact first

We never ask for these

01
A password
02
Card or bank details
03
An API key or private key

Do not attach anything with a password, a card number, an API key or a customer’s personal data in it.

[03]

FAQ

Questions,answeredplainly

There is no public status page yet. File a case with what you are seeing and when it started, and the reply comes to your email.

The one you were working in when it happened. If you are not sure, choose Not sure.

Only as a reply to the confirmation email, and only with the personal data removed first.

Yes. Choose Account or access, and include the email address you sign in with.

Email support@loadhunter.io with Security in the subject line, and leave exploit details out of the first message. It goes to the team that triages it.